In order to continually improve our website, we collect non-personal data through cookies.
By continuing to use the website you are accepting the use of these cookies. To find out more read our Cookie Policy

Help us to improve our Service by providing your feedback

Did you know you can now make monthly payments online via Your Account?

Welcome to North Yorkshire Mortgages

North Yorkshire Mortgages are committed to providing a high quality service, an effective arrears management strategy and continued compliance with the Financial Conduct Authority guidelines on Treating Customers fairly.

North Yorkshire Mortgages stopped actively lending in 2008. Prior to this time we offered Mortgage Payment Protection Insurance to our customers, and as a result we are required to publish details of the Claims Ratio for the last financial year, within three months of it ending.

The claims ratio for the financial year 2012–2013 was 10–20%. This means that for every £100 of premiums paid by policy holders, between £10 and £20 was paid out as claims.

While we no longer offer Mortgage Payment Protection Insurance, there are many companies that do. For impartial information about insurance, please visit the following website:

The Money Advice Service is a free, independent service, set up by government.

Severe Weather Conditions.

This winter has seen severe weather across the UK, resulting in flooding and storm damage. If you have been impacted by the recent flooding and are experiencing financial difficulties as a result, please contact our Credit Management Team on the number opposite where we will be happy to assist.

You may find this page, from The Money Advice Service, helpful:

Payment Difficulties

If you are experiencing difficulties maintaining your mortgage payments.

Click here to see how we can help

Treating Customers Fairly

See our TCF charter and read about North Yorkshire Mortgages' continued commitment to Treating Customers Fairly

Our Charter

Good Customer Outcomes


View the answers to some of the most popular customer queries

Find out more

Payments online

Did you know you can make payments online? Simply click on “Your account” to go through a simple registration process to activate your account online.

Making a Complaint

Our dedicated Customer response team will work with you to resolve any issues.

Internal Complaints procedure

25 July 2014

Contact Us

Call us on 0845 130 4145*

Fax us on 0844 892 1815

Our lines are open:

Monday - Friday
9:00 - 17:00 Customer Contact Centre

8:30 - 20:00 Credit Management Department

Our Interest Rates





Bank of England Base Rate


Security & Privacy Policy | Legal Notice | Cookie Policy

*Calls may be recorded for training, monitoring and regulatory record keeping purposes
North Yorkshire Mortgages is authorised and regulated by the Financial Conduct Authority under registration number 303372
Registered office: The Bailey, Skipton, North Yorkshire, BD23 1DN Registered in England and Wales number 2819645
Subject to status and valuation. North Yorkshire Mortgages require a first mortgage on the property. Minimum age 18 years. Site intended for UK residents only.